Cookie Policy

1. What Are Cookies and Similar Technologies?

1.1 Cookies

Cookies are small text files that websites place on your computer or mobile device when you visit them. They are widely used to make websites work more efficiently and provide information to website owners.

1.2 Similar Technologies

We also use similar technologies including:

• Local Storage: Web storage that allows us to store data locally in your browser
• Session Storage: Temporary storage that is cleared when you close your browser
• Pixels/Web Beacons: Tiny graphics used to track user behavior and email opens
• SDKs: Software development kits in mobile apps that collect usage data

2. Types of Cookies We Use

We use four main categories of cookies:

2.1 Strictly Necessary Cookies

2.2 Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

2.4 Marketing Cookies

These cookies track your activity to help us deliver more relevant advertising and measure campaign effectiveness.

3. Why We Use Cookies

We use cookies for several important purposes:

3.1 Essential Functionality

• Authentication: Keep you logged in as you navigate the site
• Security: Protect against fraudulent activity and maintain secure connections
• Load Balancing: Distribute traffic across our servers for optimal performance
• Form Submission: Remember information you've entered in forms

3.2 Improve User Experience

• Personalization: Remember your preferences and settings
• Language: Display content in your preferred language
• Layout: Remember your dashboard and view preferences
• Recent Activity: Show your recent actions and searches

3.3 Analytics and Performance

• Usage Patterns: Understand which features are most valuable
• Performance Monitoring: Identify and fix technical issues
• User Flows: Optimize navigation and user journeys
• Feature Testing: A/B test new features and improvements

3.4 Communication

• Notifications: Show you relevant in-app messages
• Support: Provide context for customer support interactions
• Updates: Inform you about new features and improvements

4. Third-Party Cookies

We use services from trusted third-party providers who may set their own cookies:

4.1 Analytics Providers

We use analytics services to understand how users interact with our service:

• Purpose: Track page views, sessions, user flows, and feature usage
• Data Collected: Anonymous usage statistics, device information, browser type
• Retention: Typically 26 months
• Control: You can opt out via browser settings or extensions

4.2 Payment Processors

Our payment processor may set cookies to:

• Securely process payment transactions
• Prevent fraud and unauthorized access
• Remember saved payment methods (with your consent)

4.3 Content Delivery Networks (CDN)

CDNs may set cookies to:

• Deliver content faster by caching near your location
• Protect against distributed denial-of-service (DDoS) attacks
• Load balance traffic across servers

4.4 Third-Party Privacy Policies

Third-party cookies are governed by the respective third party's privacy policy. We recommend reviewing their policies:

• Analytics providers: Check their website for privacy information
• Payment processors: Review their privacy policy during checkout
• CDN providers: Available on their corporate websites

5. How to Manage Cookies

You have several options for managing cookies:

5.1 Cookie Consent Banner

When you first visit Xpani AI, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject optional cookies (functional, performance, marketing)
• Customize your preferences by cookie category

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.

5.2 Browser Settings

Most browsers allow you to control cookies through settings:

5.3 Browser Extensions

You can use browser extensions to manage cookies and tracking:

• Privacy Badger (Electronic Frontier Foundation)
• uBlock Origin
• Ghostery
• Browser built-in tracking prevention

5.4 Do Not Track (DNT)

Some browsers have a "Do Not Track" (DNT) feature. However, there is no universal standard for how websites should respond to DNT signals. We honor your cookie preferences set via our consent banner regardless of DNT settings.

5.5 Mobile Devices

On mobile devices, you can manage cookies and tracking through:

• iOS: Settings → Safari → Privacy & Security
• Android: Settings → Site settings → Cookies
• In-App: Check app settings for privacy controls

6. Your Choices and Impact

6.1 Accepting Cookies

If you accept all cookies:

• ✓ Full functionality of the website
• ✓ Personalized experience based on your preferences
• ✓ Better performance and faster loading
• ✓ Help us improve the service

6.2 Rejecting Optional Cookies

If you reject optional cookies:

• ✓ Core functionality remains available
• ✗ May need to re-enter preferences on each visit
• ✗ Some features may not work as expected
• ✗ We cannot personalize your experience
• ✗ Limited ability to troubleshoot issues

6.3 Blocking All Cookies

6.4 Analytics Opt-Out

To opt out of analytics tracking:

• Use our cookie consent banner to disable performance cookies
• Install browser extensions that block analytics
• Use your browser's privacy/incognito mode
• Enable your browser's tracking prevention features

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top
• Material changes will be notified via email or site banner
• You will be prompted to review your cookie preferences
• Continued use of the service constitutes acceptance

8. Questions About Cookies

If you have questions about our use of cookies or this policy, please contact us: